Contact
How to reach us
Email is the fastest route for order questions and reaches the same team that packs the parcels. Include the order number if you have one, and a photograph if a bottle arrived damaged.
| Enquiry | Where to send it | Typical reply |
|---|---|---|
| Order status, delivery, address change | Email, quoting the order number | Same business day |
| Damaged or incorrect bottle | Email, with photographs | Within one business day |
| Region and style advice | Email or telephone | One to two business days |
| Privacy request | Email, marked for the privacy contact | Within 30 days |
Telephone
The number below is answered during normal business hours; outside them, leave a message with your order number and we call back. Telephone is also the quickest way to reach us about a delivery that is out for signature today.
Business details
Registered business details and alcohol licence information are available on request from customer support. Until those details are published, please use the email address and telephone number below, and treat any other address you may find online with caution.
What we cannot help with
We cannot advise on medical matters, and we do not sell to anyone under 21. If you are concerned about your own drinking or someone else’s, the SAMHSA National Helpline is free of charge on 1-800-662-4357.
Contact
You can contact the team at [email protected] or by telephone on .Registered business details and alcohol licence information are available on request from customer support.