Returns and Refunds

Bottle condition on arrival

Inspect the parcel before the carrier leaves. You are entitled to open the outer carton in the driver’s presence. If a bottle is cracked, weeping at the closure or has lost fill level, refuse that bottle, note it on the carrier’s device and contact us the same day.

Reporting a problem

Tell us within 48 hours of delivery at the address below, quoting the order number. Photographs of the damaged bottle, the shipping carton and the packing cradle let us settle a claim without delay, so keep all packaging until the matter is closed. Damaged bottles are never shipped back to us: a consumer return of alcohol is not lawful in most states, and broken glass in transit is a hazard.

What we do next

Once the condition of the bottle and the packaging has been reviewed, we replace the bottle if stock allows, or refund the price you paid for it together with its share of any shipping charge. Refunds reach the original payment method, typically within five business days of approval. Replacements ship on the same schedule as a new order.

Orders that cannot be delivered

If nobody aged 21 or over can sign, the carrier returns the parcel and we refund the bottle price less the outbound shipping cost. An order cancelled before it is packed is refunded in full.

Taste, not fault

A bottle that is sound but not to your taste is not a fault, and a sealed bottle cannot be resold once it has left us. Write to us anyway: we would rather suggest a different region or style than have you write the shelf off.

Your statutory rights

Nothing in this policy reduces the rights that consumer law gives you. Where a bottle was not as described, we refund or replace it.

Contact

Questions about returns or refunds can be sent to [email protected] or raised by telephone on .Registered business details and alcohol licence information are available on request from customer support.